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Our Guarantee

Your Titanium Wood Rings order in guaranteed of delivery in 2-3 weeks. We are dedicated to 100% customer satisfaction. If your ring does not match your expectations, we offer a 30-day unconditional refund policy on all rings in our catalog. Send us the ring with your receipt and we will refund your purchase minus shipping upgrade. Custom ring designs are shown to client for approval before sale is final.

You can find instructions for returns here and more information regarding shipping and delivery here.

30-Day Warranty Specifications

  • Any and all returns or alterations must be requested within 30 days of delivery.
  • Please be aware that any rings returned that have been altered in any way by the customer will not be accepted. We are happy to exchange or refund rings returned in original condition.
  • Custom ordered precious stones or stones sent by the customer are not covered by our warranty. As a customer, it is your responsibility to make sure such precious stones are covered by your insurance policy.
  • When returning a ring, please get a tracking number for your shipment and save it for your records. Send rings in a letter-size flat-rate cardboard envelope for USPS and ship insured for full value. For FEDEX Shipping, please use a letter-size cardboard envelope as well. Do not use a regular envelope, as the ring will rip out when it slides through the postal conveyor belt.

Lifetime Sizing And Refinishing Guarantee

Every ring we sell includes a lifetime sizing and refinishing guarantee. Find out how to send your titanium wood ring for refinishing or resizing on our Returns page.

Resizing or Remaking Titanium Rings

If your ring does not fit and needs resizing, we are happy to re-size or (if necessary) remake your ring for a small fee. Note that titanium rings cannot be resized most of the time and will likely have to be remade in order to achieve the correct size.

Ring Durability and Care

Our rings are designed to be completely water and detergent safe. Your ring is made to withstand many years of wear, due to the strength and durability of titanium and protective coating applied over the wood/inlay materials. We highly recommended that you remove your ring when working with Acetone-based chemicals, as those may affect your jewelry. Avoid exposing your titanium ring to extremely hot temperatures (e.g. the dashboard of your car) as this can cause damage as well.

As with all metal jewelry and rings, care must be taken when working with electricity, as metal is an electrical conductor. Divers must also remove metal jewelry when diving.

Ohana Discount for Returning Customers

All returning customers are eligible to receive a 10% Ohana discount on all future purchases. Ohana = Hawaiian for family. Please let us know you are a return customer before you purchase so we can issue an online coupon code.

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